Shipping policy
Shipping Policy
Thank you for shopping with Tempo.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
During product launches, restocks, holidays, or promotional periods, processing times may be slightly longer. Customers will be notified of any significant delays.
Shipping Times
Estimated delivery times are as follows:
- France: 2–5 business days
- European Union: 3–10 business days
- International: 5–15 business days
Please note that delivery times are estimates and may vary depending on the destination, customs procedures, carrier delays, or other factors outside of our control.
Shipping Costs
Shipping rates are calculated at checkout based on the destination and selected shipping method.
Any applicable customs duties, import taxes, or local fees for international orders are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information when available.
Lost or Delayed Packages
Tempo is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or other circumstances beyond our control.
If you believe your package has been lost, please contact us at contact.tempostudios@gmail.com and we will do our best to assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Tempo cannot be held responsible for orders shipped to incorrectly entered addresses. Additional shipping charges may apply if a package must be reshipped.
Contact
For any shipping-related questions, please contact: